Política de reembolso

Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order within a period of 14 working days. The period of 14 working days begins on the day after the day you receive your item(s). You must inform us of your wish to cancel in writing either by letter or email within this period, and you must take reasonable care of the item(s) and not use them. You must return the items to us within 14 days of you sending your cancellation notification to us, to our registered address. Beyond a total of 28 days, we cannot provide a return.

Refunds can only be issued via the payment card used in the order and will be issued once we have received your order back at our office. Please allow 7 days for your refund to be issued. As we are a small company, we cannot offer exchanges and we currently cannot cover the cost of postage for returns.

When making a return, please ensure you obtain proof of postage from the postal service you use to return your items. This can include a receipt from the carrier. We can only accept returns for purchases made on our website, please ensure you quote your order number when you initiate your return or exchange.

We do not offer returns if you have altered or damaged the item(s), removed tags or if the item shows any evidence of wear. Please ensure that all item(s) are returned to us in their original packaging. We cannot be held responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If item(s) are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.

For full details of your rights under the Distance Selling Regulations, please visit: https://bit.ly/3bZMpmc

All returns must be sent to the following address: Second Cashmere, Room 5, 77 Torrisdale Street, Glasgow G42 8PW