Shipping policy

ORDERS

It’s really quick and easy to order online from Second Cashmere however if you have any questions please don’t hesitate to contact us. 

ORDER CONFIRMATION

Once you have placed an order you’ll receive confirmation via email that your order is being processed and will be on its way to you soon. Once your order has been dispatched we will send you a notification to let you know.

PAYMENT

We accept all major credit and debit cards as well as Apple Pay and all such payments are managed via Stripe through our secure checkout page. We accept credit card payments from Visa, Mastercard and American Express.

SHIPPING METHODS

We currently use the following services to send out orders:

For orders within the UK, we offer either Royal Mail 24hr or Royal Mail 48hr tracked services. 

For orders outside the UK, we use Royal Mail International Tracked and Signed For.

Please allow us 1-2 days to process your order, with orders made on Fridays and over the weekend sent out on Tuesday morning via a scheduled collection.

SUSTAINABLE PACKAGING

All our packaging is sourced from suppliers who specialise in eco-friendly materials and is made from either 100% recycled, recyclable and/or compostable materials. We choose not to print directly onto our packaging, instead using a custom made stamp with vegan-friendly ink, for a more sustainable approach to its disposal. Unless you would like to keep hold of your box or postage bag for storage, all our packaging should and can be recycled - so be sure to!